Terms & Conditions

Shipping Information

We ship worldwide! You name the country, we’ll ship it there. Orders made by 2pm UK-time will be dispatched the same day (Monday-Thursday)

Return & Refund Policy

Thank you for shopping at Mumsy! If you are not entirely satisfied with your purchase, we’ll do our best to help.


You have 7 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused and as-new. The item must be in the original packaging and you’ll need the receipt/proof of purchase please! You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.


Once we receive your item, we’ll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You’ll then receive your money back within 2-3 working days.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties. Mumsy and Mumsy Box is a trading name of  Mumsy Box Limited (Company number 10346834).

Contact Us

If you have any questions on how to return your item to us, please contact us!